Request for cancellation or postponement of your test must be made in writing via email, letter or fax ONLY. Telephone cancellation or postponement will not be accepted.
Cancellation more than five (5) weeks before your first choice test date – you will receive full refund less $75.00 administrative fee.
Cancellation less than five (5) weeks before the test date – you will receive NO refund.
Failure to appear for the test without notification is considered a cancellation and NO refund will be issued. You must re-apply.
Request for Test Day Transfer must be made more than five (5) weeks prior to your first choice test date. Transfer dates will depend on availability. There is a $75.00 administrative charge.
Candidates who wish to transfer less than five (5) weeks prior to the elected test date will be treated as a cancellation and will receive NO refund, and must re-apply.
Candidates seeking cancellation or transfer within the five-week period prior to the test date will only receive a refund/transfer if they can provide evidence that their ability to sit the test has been affected by serious illness or cause:
Serious illness – hospital admission or serious injury Loss or bereavement – death of a close family member Hardship/trauma – victim of crime, victim of traffic accident Military service.
Candidates must file an application for refund or transfer no later than five (5) working days after the test date. You must complete a “Request for Refund or Test Day Transfer Form” and attach appropriate documentation and/or evidence: medical certificate from a qualified medical practitioner, a death notice or certificate or a police report.
Refunds are paid by cheque and usually take three to four (3-4) weeks from the date of the request to be processed and mailed.
Heartland is an official IELTS Test Centre.
IELTS is the International English Language Testing System, the world’s proven English language test.
IELTS is accepted as evidence of English language proficiency by over 9,000 organisations worldwide. IELTS is recognised as a secure, valid and reliable indicator of true-to-life ability to communicate in English for education, immigration and professional accreditation.
IELTS is jointly owned by British Council, IDP: IELTS Australia and Cambridge English Language Assessment through more than 1000 test centres and locations in over 140 countries.